Refund policy

 

We hope you are delighted with your order. However, if you are not completely satisfied, you may return your items within 14 days from the date they arrive. To initiate a return, please contact our customer service team at contact@cajouparis.com.

All returns must be sent back in their original packaging. Unfortunately, we are unable to accept returns if the product is stained or damaged.

Please note that personalised and made-to-measure items cannot be exchanged or refunded.

Return shipping costs are at your expense.

For France:
1/ You may return or send your package directly to our showroom at:
Cajou
6 rue Edmond About
75016 Paris

For Europe:
Please return your package from your local post office to:
Cajou
6 rue Edmond About
75016 Paris

For countries outside Europe:
You will receive a DHL return label after paying the return fee, along with a link to schedule your DHL pickup.
The return fee is equal to your original shipping cost. If your order qualified for free shipping, the return fee will correspond to the standard shipping rate.